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I called back in and they immediately apologized for the disconnect and reprogrammed the modem. The next thing I new, Mediacom had discontinued our service. My answer was that the solution was terrible.

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Once the app said that Mediacom had fixed their server, I could call back in and would have to reset my password again.

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By the time that I had gotten done with speaking to 4 others, I was told that I could download an app on my mobile phone and keep checking it. I asked him about the fact that he had deleted our password and that we would not be able to receive the notice that the e-mail was now working. He assured me that as soon as Mediacom fixed their server that our e-mail would work. After being put on hold multiple times, he came back and said that Mediacom was having trouble with their e-mail server and that it was the problem. He then wiped out our old password and could not enter a new one. Their tech told me that we would have to reset a new password. After 2 hours of my time, I called Mediacom. I have spent the past 4 hours trying to get an e-mail problem corrected. Sorry Dennis – but your troubles with Mediacom will probably not get any better. IS THIS THE NORM FOR MEDIACOM? IF IT IS THEN I’M GOING TO COSTCO AND GET THE DISH!! ADDRESS: 609 SULLIVAN STREET, WEST BRANCH, IOWA 52358 NOW MDEIACOM IS SENDING OUT A TRUCK ON THE 27TH OF AUG TO CHECK ON THE PROBLEM. I’VE BEEN TELLING MY NEIGHBORS ABOUT MY PROBLEM AND THEY SAY MEDIACOM AND I SAY YES AND THEN THEY SAY YOU MIGHT AS WELL GET USE TO IT. SO I TRADED THE 4 TEVO BOXES FOR 3 JUST CABLE BOXES AND HOOKED THEM UP AND NONE OF THEM WORK.

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WE ARE NOW WATCHING THE TV IN THE FRONT ROOM AND THE FAMILY ROOM BUT THE PEOPLE AT THE MEDIACOM STORE TOLD ME THAT I NEEDED THE BIGGER BOXES LIKE THE TEVO BOXES BUT JUST CABLE ONLY. WHEN WE SWITHCED INTERNET SERVICES MEDIACOM TOLD ME THAT WE WOULD LOSE OUR TEVO RECORDING CAPABILITY SO I TRADED THE 2 TEVO BOXES AND THEY FINALLY SENT ME 2 LITTLE TINY BOXES. WE WERE TOLD THAT WE ONLY HAD 2 TEVO BOXES AND THE REST WERE NOT TEVO, I BELIEVED THE INSTALLERS. WE SWITCHED OVER TO LIBERTY COM FOR INTERNET BECAUSE IF CABLE WASN’T OUT THEN THE INTERNET WAS. WEWERE HOOKED UP TO MEDIACOM OVER 2 MONTHS AGO AND THE NEW CABLE THEY RAN BETWEEN THE BOX AND THE HOUSE STILL HAS NOT BEEN BURIED. WITH THE TRAVEL THAT WE DID DURING OUT ACTIVE DUTY TOURS WE NEVER RECIEVED THIS POOR OF SERVICE FOR CABLE TV AND INTERNET. I SERVED THE UNITED STATES AIR FORCE FOR OVER 20 YEARS AVTIVE DUTY AND 22 YEARS CIVIL SERVICE FOR THE AIR FORCE AT MCCHORD AFB IN WASHINGTON STATE. Your upper management makes millions and maybe never struggled but I know God don’t like ugly!!! I know I won’t have $500 to get my service back therefore you will lose a customer. I don’t know if you ever think of middle class or poor people but maybe you should. Watching TV and the internet is all I can enjoy right now but not now. I am on SSD and just recently had a major surgery. This couldve been avoided if your company would’ve worked with me. I was told on my call to them the day before, to get my services back, it will cost me 2 months service, with extra charges of 49.95 and another amt for something I can’t recall. Really? Of course, the next morning my internet was off and then my cable. I asked if there was a plan to add the amount on extra each month. I called and asked if I could possibly pay my bill when I received my check on the 30th and not on the 17th because I didn’t have the money. I am on a fixed income and my bill was late this month. With the way the economy is, your company does not work with your customers period. I have been a customer for years and can’t believe how frustrated I am with your company. Mediacom provides its services on various types of cable television facilities which include telephone services, internet services and also cable television services as well. In the year 2009, the revenue generated by the company was around $1.46 billion. Commisso as its current Chairman and CEO. As of 2009, the company has around 4500 employees working under it. Mediacom cable is a company based in America which mainly focuses on providing services based on cable television to its clients and customers. Headquarters: 1 Mediacom Way, Mediacom Park, New York, NY 10918, USA. The company was popularly known as the Nations Top Communications Provider by CableFax, who was leading industry publication at that time. The company became a privately owned institution in the year 2011. The main aim of the company was to provide cable television services to its customers and clients. The company has been operational for more than 23 years now. The company was founded in the year 1995.

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